Bongo Review

I met yesterday a very helpful guy in Grafton branch .. I very recommended

I came here to get my phone screen replaced as it was really badly cracked, the guy who repaired it for me Marcel was so helpful and friendly. It was finished really quickly considering the damage and to an excellent standard, my phone looks brand new. I was also given advice with which case would be best for me to buy which was helpful. I will definitely be going back here for anything to do with my phone in the future and wouldn’t consider going anywhere else now I know the standard of service.

I never write reviews but after my experience in the store its a must
I wouldn’t go anywhere else
I personally think it’s the best place to go... such friendly, chatty, welcoming staff who will go above and beyond to try and help!

I initially took my phone into mobile solutions a couple of weeks ago for a black screen, this was replaced however my phone then started to heat up and lose charge quickly.
I contacted mobile solutions who fixed the issue straight away.
The service was professional and very helpful.

My phone was completely smashed and damaged! Got a copy screen and works exactly the same, they done a very good job thanks.

I took my 6s into the Castle Mall shop on the evening oif Thursday 9/8 for new screen. Due to engineer shortages I couldn't have it done in an hour but was happy to leave it and pick it up on the Saturday. I returned on the Saturday to collect it and asked if was OK. I was told 'Yes, but it it's dead and you will have to charge it'. How is the customer supposed to check it for themselves on collection if it isn't charged? Perhaps it would have been a good idea for you to charge it before giving it back to me.

I did eventually charge it when I got home and it all appears to be OK. All in all a great job and you've succeeded where the Apple store wouldn't/couldn't.

I would certainly recommend Mobile Solutions for friendly service and an excellent repair, but please charge phones up before handing them back.

Speedy service,excellent customer service. Job well done

They were very very quick! Clearly know what they’re talking about! Very helpful & fantastic prices!

Phone did not switch on fixed in 2 minutes

Required a replacement screen for my Samsung and stupidly had it done by a market trader in Watford. Screen was fake and did not last very long.

Gave these guys a try, although more expensive it was worth it.

It is true, you get what you pay for.

Went into the shop expecting to have to leave my phone, but no, on the spot excellent service with a smile. Have recommended to my friends and will definitely go there again

I dropped my mobile this morning and cracked the screen. I rang Mobile Solutions and they were very helpful on the phone - and again when I was in Castle Mall in Norwich but couldn't find them.

I handed in the phone and they said it would be ready in an hour and a half. However, when I went back about 50 minutes later it was ready.

They replaced the screen and mentioned a couple of other faults that they'd identified, but there was no pressure to have these minor faults fixed.

Hopefully I won't be so stupid as to damage my screen again, but if I do I'll definitely return to Mobile Solutions.

THANK YOU!!

iPhone SE wasn’t charging, needed new lighting socket.
It only took 1 hour on a Saturday. £30 sorted.
Highly recommended

I bought a second hand phone for my daughter and also got the screen repaired on an old iPhone 4s. The staff were friendly and helpful but not pushy and the service was quick and affordable. Many thanks

Mobile Solutions in Cambridge have now repaired screens on both my grandsons i pads. Excellent service, friendly and good advice and at a very reasonable price. Highly recommend.

Went to mobile solutions today to get my daughters iPhone screen replaced. Great service and very helpful. Told to come back in an hour and it was ready. Very happy daughter ??

Quality service, screen repaired on the same day, and good communication.

Called Cambridge shop today with an Iphone 6s not charging and poor battery life.
Took it in, They done a diagnostic that told me how many charges it had had in its lifetime and exactly how much power the battery was holding compared to what it should be. Battery was only holding 80% of its charge, so asked them to change the battery and they cleared some dust out of the charging port. If that was an apple store it would had cost a fortune. All done in 25 minutes for £35. Phone is now like new. Top Blokes!
As per the title, cant rate them enough. Thanks!

Amazing and speedy repair... My phone looks as good as new!! Amazing service, will come back again in the future

Dale at the Cambridge store helped me with a couple of phone issues yesterday and I'm so grateful. He was super efficient and professional. Thank you Dale!

My charge port got distorted in a fall. I went to the shop after calling them on the eve. They repaired the port within minutes and free of charge.

The same would have costed me so much at an Apple store.

This is an excellent service. I was able to get my phone screen replaced with an original screen (OEM part) and my phone is as good as new.

I spent a long time looking for places in Cambridge to fix my screen and was assured by this place as they use OEM parts. The staff are professional and friendly and the repairs happen quickly and in the open. The person doing the repairs was really knowledgable and very careful. Whats more, the price was a lot cheaper than going to Apple.

I was so impressed that I also got my girlfriends phone fixe here!

Over all a really good service.

Very good service very helpful nice people very happy

Fixed my charger port instantly happy to use this shop again .
Thankyou .

Went to the Cambridge store a couple of months ago to get my phone fixed. It had been water damaged. They fixed it in no time. Service was very good, would not hesitate to go again if there is any more trouble with my phone.

Great service

Unable to be seen by Apple for repair whilst visiting the Cambridge area so had given up on repair to what i thought was terminal illness to my I phone 5s.
Found Mobile Solutions by luck and within the hour phone repaired and life returns to normal again.
Cannot praise the staff at the Grafton Centre shop in Cambridge highly enough for the quick, efficient and well priced repair.
Definitely worth a visit and would recommend to anyone with a problem phone!
Thanks again!!!!

The screen on my iPhone 6 Plus needed replacing. After reading reviews of several providers, I chose Mobile Solutions in Cambridge - and I’m very pleased I did. The service was quick and efficient. It took about 90 minutes. I was offered an oem screen or a “copy”. I chose the oem for £70. It’s perfect and less than half the price Apple quoted.
They asked for my unlock code so they could check the repair before I returned. I declined and would advise anyone else to do the same. It wasn’t a problem - and checking the repair took less than a couple of minutes when I got back.
So, highly recommended and I wouldn’t hesitate to use them again.

My screen on my iPhone 6+ which I had replaced by these guys in may had a faint blue line round the edge which started getting worse I call them and they said to pop in even though the 60 day warranty had past and they could put a new one on at a reduced price. I dropped it off and went for a coffee went back all fixed and got my wallet out! The young man said nope it’s been fixed under warranty!! Wow I was so shocked I asked him are you sure and he replied yes. Top notch blokes amazing service best around by a mile..

Broke my mobile phone screen, so phoned these guys up as they were fairly local to me (Norwich). They answered every single email question before I took it in to be repaired.

Gave a good face to face service and my beloved oldish phone is restored to it's former glory.

Certainly would recommend to any body needing Mobile phone 'surgery'. 23.09.2017

Purchased two IPhone 6 Plus phones. Service was first class. Thanks to Bradley for all his help & time.

Once again thanks for your help.

48 hr job finished in less than 6. I was quoted 10 days by the phones original provider.

I found mobile solutions to be very competitive on price and after handing over on samsung galaxy 7 with an awfully smashed screen it was repaired in under one and a half hours. managed to do some sunday shopping and lunch iut while it was being done, friendly personable sevice. Esp thankyou Paul!

Great service. I thought mine might be tricky as it was more than a cracked screen but they still had it completed inban hour. Very happy.

Grreat service!!

Most helpful,cooperation amazing

Mobile Solutions was the last resort to fix my phone, issue was solved fast and for a great price. Thanks again!

I dropped my IPhone and completely smashed the screen, took it to mobile solutions in Yarmouth in the morning and it was fixed within a hour and looks just like new! The staff were very helpful and efficient it was no problem at all for them. I will be definitely recommending these to everyone! Faultless service and a happy customer :)

Excellent customer service, very efficient and much better than my experiences with Apple. Dealt with my phone quickly and had it working in half an hour! Many thanks

Our first visit to this shop today, all the people who dealt with us were extremely pleasant and efficient. They sorted out two phones that we thought were never going to work again. We are very pleased and would highly recommend Mobile Solutions for repairs at reasonable prices. Thank you very much.

I was so happy I cartwheeled out the shop and I'm in a wheelchair!

Always a good friendly service when I visit with any problem with my phone, no matter how big or small the problem they always find a solution at an affordable price. Good value, good quality, quick service. Wouldn't go anywhere else.

Excellent service with a smile fixed my phone for free and wouldn't even take a tip. Will use from now on.

Highly recommended

I had a problem with my daughters phone turning on dreading it maybe worse than just a battery replacement I asked if they could take a look at it and then give me a price based on what problem might be.They took a look at it and I went off to do some shopping and went back after around an hour and it had been fixed with a new battery and 60 day guarantee for a reasonable price and quick service I would highly recommend Mobile solutions

Help with a software problem on my phone

Great service, very helpful. Ollie took the time to go through all the options.

Top service ,Top repair , friendly and helpful, would definitely use again

Really quick

Very good

Great service in cambridge

Quick, friendly and at a good price. Highly reccommend.

Very helpful staff and cheap repairs

My phone was repaired quickly. thanks

Fast and a really good, would recommend.

Good service, phone screen replaced within the hour. Would recommend.

Good service and very efficient

Brilliant service all done in 1hour

Very helpful

Dropped our iPhone 5s in for a new screen which was fitted within an hour.

Fantastic service and fully recommend.

Thank you guys from the bottom of my heart! I truly appreciated your willing help and will certainly not waste my time and energy by visiting other equivalent shops next time I have a problem. A pity though that your shop is so far away from where I live.

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Good

Quick turnaround best in cambridge

Fixed my screen within 30 mins cambridge store

Had a broken screen on my iPhone 6, these guys got it repaired within the hour. Professional set up from booking in my iPhone 6, to picking it up repaired.
I would highly recommend using Mobile Solutions over the other pop up companies around the Norwich area.